New York IDD
Compliance Software

What CareHub does

• Every daily note, MAR entry, and incident report is attributed to the staff member who documented it, with a complete audit trail for New York reviewers.
• Role-based access and staff-to-location assignments show exactly who is authorized to support each individual.
• Staff training and certification courses live in TrainingHub, our separate companion product; CareHub keeps the service documentation.

What CareHub does

• Justice Center Reporting requirements are codified in the form library so staff fill out what New York actually expects, not a generic template.
• Required signatures and supervisor sign-offs are enforced at submit time — incomplete records cannot be filed.
• Justice Center Reporting documentation is included automatically in the audit packet export, alongside daily notes, MARs, and incident reports.

What CareHub does

• Severity classification matched to New York categories with required follow-up steps surfaced before the record can be submitted.
• Built-in deadline clock on every incident shows when the initial report, follow-up, and final investigation are due — counts down in real time.
• Investigation notes, corrective action plans, and team review signatures all live on the same record, ready to attach to any audit.

What CareHub does

• Electronic MAR with per-pass time windows, refusal codes, and PRN follow-up prompts that align with New York medication administration training.
• Missed-medication alerts route to the supervisor in real time; the audit trail shows who passed what, when, and why anything was skipped.
• Controlled medication counts and disposal logs are tracked alongside the MAR so the reconciliation a surveyor asks for is one export, not a binder hunt.