1
Sign in
Use your existing CareHub credentials — no new account needed.
2
Submit a ticket
Describe your issue, set a priority, and submit in seconds.
3
Track progress
Get status updates and communicate with the support team from one dashboard.
Response Times
Business hours: Mon–Fri, 9am–5pm EST
CriticalWithin 4 hours
High1 business day
Medium2 business days
Low3 business days
Direct Contact
For urgent issues outside the portal
Email: support@dsplifecollaborative.com
Always include your organization name and a description of the issue for the fastest response.
Common Questions
How do I add staff members?
Go to Admin › Staff and click "Add Staff Member" to invite new team members.
How do I create daily notes?
Navigate to an individual's profile and click “Add Note” to create a new daily note.
How do I update billing?
Go to Settings › Billing to update your payment method or view invoices.
Can't find an individual?
Check that the individual is assigned to a home you have access to, or contact your admin.